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FREQUENT QUESTIONS

Welcome to the help center of our luxury travel Mex. Learn about our business and why we are the ideal Other for you. If you have any additional questions that are not answered on our FAQ page, please contact us and we will be happy to help you.

New York City

DO I NEED TRAVEL INSURANCE?

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HOW CAN I KNOW WHICH TRIP IS RIGHT FOR ME?

  •  You will receive an email containing your contract for the purchased package,

  • The customer service area will be contacted to explain the purchased plan in detail.

  • You will receive a baucher of the charge for the purchased plan 

  • To the enter your data and put the name as it is on your identification that you will present to the reservations and customer service area so that your contract is correctly filled out.

Why hire LUXURY TRAVEL?

  • We have physical offices and we have the legal requirements demanded by local authorities.

  • personalized attention,

  • State-of-the-art collection platform that allows us to receive payments from different international banking institutions

  • payments in (Oxoxo stores, payment market, pay pal) as well as we give the option to defer charges in comfortable monthly payments

  • agreements with more than 2 thousand national and foreign hotels,

  • We send a digital contract signed by both parties to guarantee services.

 I still don't have dates, I don't know where to travel and they haven't authorized me vacations yet...

Don't worry, these packages are designed for you, you don't need to select dates or destination when hiring. the price is the same for any date of your choice 

​On what dates and when can I use my package?

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​If I have an emergency or my vacation was authorized at the last minute, can I use my package, even if it does not meet the stipulated times to request my reservation?

At LUXURY TRAVEL we know that this can happen and we will do our best to make your reservation so you can take your trip, however, we cannot guarantee that we can make a last-minute reservation at the hotel of your choice.

¿How do I know which hotel I am entitled to with my package?

  • The hotels that apply to your package are 5-star hotels and have different characteristics depending on the contract destination and package purchased.

  • If you want another destination and another hotel that is not in one of our packages

We are a wholesale operator and we have agreements with most hotels, we will do our best to 

offer it in your package, however in some cases an extra charge would apply.

¿How can I make my reservation?

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